May 26, 2009
Service Advisory: Nikon CL-L2 Lens Case for 200-400 VR
An urgent service advisory has been released by Nikon regarding the CL-L2 lens case, which is standard issue for the super telephoto 200-400mm VR AFS. Certain batches of the case may fail completely, causing the lens to fall out unexpectedly and be damaged. Nikon will replace qualifying cases free of charge.
The relevant passage of the e-mail advisory is as follows:
This issue does not apply to CL-L2 Semi-soft cases with a "T" (in one of 2 variations) imprinted on the bottom of the case. These products meet Nikon quality and durability standards, and replacement is not needed.
To obtain a replacement CL-L2 Semi-soft case:
If you own a CL-L2 Semi-soft case affected by this issue (without a "T" imprinted on the bottom of the case), please follow the return information available from our website at: https://www.nikonusa.com/cl-l2 or contact the Nikon Customer Relations Department toll-free at 800-645-6687. Calls will be received Monday through Friday, between the hours of 6am-4pm, PDT.
Posted by covey22 at May 26, 2009 9:31 PM